We understand that sometimes a product may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from glowingglow.com. Please read the following sections carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. We reserve the right to refuse returns that do not meet these criteria.

How to Request a Return

To initiate a return, you must send an email to [email protected]. In your email, include your order number, a description of the item you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions. Please ensure that your email is clear and contains all necessary information to avoid delays.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. 

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive the returned item, you can proceed with your new purchase.

Non-Returnable Items

Certain items are non-returnable, including those that have been customized or modified in any way. Additionally, any items purchased during a clearance sale or promotional event may not be eligible for return. Please check the product description carefully before making your purchase to ensure you understand the return policy for that item.

Contact Information

If you have any questions regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as quickly as possible. Thank you for shopping with us and for your understanding of our policies.